Returns & Exchanges

Our 14-day 'No Questions Asked' return policy ensures a risk-free shopping experience. Items must be in their original condition with all certificates and packaging intact.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to 'Order History' to request a return or exchange within 14 days of delivery.

• 2.
  Quality Inspection

  Our experts will review the request and arrange for a secure pick-up of the item for a quality check at our facility.

• 3.
  Secure Packaging

  Place the jewelry, original certificates, and invoice back into the original tamper-evident packaging provided.

• 4.
  Refund Processing

  Once the item passes our quality inspection, your refund or exchange will be processed within 7-10 business days.